[Resolved]  HDFC Bank — Credit Card amount not credited to merchant

Address:

700156

I, Sourik Nandi, am HDFC Credit Card holder and I had recharged a Tata Sky account for Rs. 500 through payzapp mobile app using my Credit Card on 29-Oct-2016. The amount was not credited to the Tata Sky account. I contacted Tata Sky and came to know that the transaction was pending on HDFC's side. I filed a complain with HDFC Credit Card department on 7-Nov-2016 and was asked to submit a dispute form which I emailed on the same day, the reference being [protected]. Since then I have followed up with HDFC through email several times but in vain. I was asked through email to send the dispute form once again on 17-Nov-2016 and I emailed the CC dispute form with all necessary details on the very same day. It has been nearly 3 weeks of the transaction but the complain is not resolved and there has been no communication from HDFC's side. The amount in question is already billed in CC Account Statement for Nov, 2016. This is a severe lapse and inefficiency in service. Please look into and help so that my account is credited back with the amount of Rs.500 as soon as possible.