HDFC Bank — credit card application declined

HDFC Bank — credit card application declined

S Sarang Kapoor

Few days back, i along with the other student of iit roorkee submitted the application for credit card. The verification and every other thing went smoothly. Even we all received a message stating that the application is approved in principle. Now, on the hdfc website the application status is showing decline. This is the case not only with me but atleast 15 other students who i talked with. How come the application of more than 15 students is declined all at once when the hdfc representatives visited our campus and took the application in person? Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 02, 2020 HDFC Bank Customer Care's response Dear Customer, We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility)and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank. Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability. -Nadia HDFC Bank Customer Assistance Mar 03, 2020 Updated by Sarang Kapoor Thankyou for your response. However, I not concerned about my credit standing or my financial stability as it hardly affects. I am concerned about the way you manage your application procedure. As far as I know, the representatives of HDFC bank took around 400-500 applications and I hardly got to know that the application of even one is approved. I do like to know that if you collected the data to 500 people and the application is declined for all then the data of the customer is protected or not? It does seem to me that it may be likely a fraud from your end. In another case, you are wasting both your time as well as the customer's precious time. This is never expected from such a reputed bank.
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