[Resolved]  HDFC Bank — Credit card

I am customer of HDFC Bank. Bank offers me 2 credit cards as per my good cibil. Bank executive told me many offers and privileges to use these card but after using not found such any scheme. HDFC Dinners Card which they offered me not working for any online payment and other credit card swap machine usually. I made my dinners card payment through NEFT, but payment not accept by bank and penalty impose on my account. Before the payment I talked the customer care executive of HDFC Bank regarding payment procedure. Whem I come to know my payment declined I talked the customer care executive of Bank then another attend the call and inform other thing to made payment of credit card. Bank not having any home branch facility for credit card and customer care executive not picking phone and if they picked they take on hold for 10-15 minutes. Due to Bank executive negligence my CIBIL for payment will be become wrong.

Customer care of bank not provide true information about their services and products also misguide the customer regarding their issues related to card payment.