[Resolved]  HDFC Bank — credit card

Address:

25A/1, M N Sen Lane, Kolkata, West Bengal, 700040

I have a credit card which has become inoperative since i no longer have the mobile number which was registered with the bank. I have written thrice to you chennai office and also sent e-mails and talked to your customer care officers over phone, but the problem still remains. I was adviced to submit the requisite documents alongwith filled up forms for change of mobile no to any of your branch. I did so on 16/02/19 at your malancha, tollygunj, nsc bose road branch with one shri vivek kumar, mob. No.[protected] and he said he would contact me if required. Not hearing anything from your side i contacted him on 22/02/19 only to be told to come to the branch on 25th. When i was on my way today i called up the said gentleman to be informed that he wont be available at the branch. When i asked him to come to my office he refused. I had been running from pillar to post over the last six months but could not get any redressal. Can you look into the matter and get the same redressed?