[Resolved] HDFC Bank — credit card closure and cancellation

nithya98

from Chennai, Tamil Nadu

Address:

600092

Due to personal problem, i want to cancel and close my hdfc cridit card at the earliest. I have settled total due amount of rs 12888/. On today till date. I already have 2 more cridit cards on my name. I have many times told to mr magesh who issued me cridit card regarding cancellation. But he didnt do that sofar. I told him to atleast deactive my smart pay airtel prepaid cashback offer atleast. He has not done this also.
Hence i request you to cancell and close my cridit card immediatly and confirm it thro my mail pl.
Pl do the needful.

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Nov 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

HDFC Bank Customer Care's response Dear Customer,

To cancel the Smartpay on your credit card, please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/1NT9aGT Further, your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. In the rare event, if you are still contemplating card discontinuance, we request you to forward us a duly signed letter to the following address to enable us to do the needful. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur P.O. Chennai 600 041.

-Manoj
HDFC Bank Customer Assistance