[Resolved]  HDFC Bank Credit Card Department — I need help to sort out my hdfc credit card problem which is never ending

Address:

Mumbai City, Maharashtra, 639201

Hello,

I have used my hdfc credit card on the month of sep and did not paid on the particular period. Due to this my card was blocked and i got call on oct5. My old card outstanding was transferred into my new credit card which was inactive. However i have paid my full amount via netbanking on oct7.

As my new card also was not activated and old card blocked, i did not care about my credit card and i was out of country by that time. I was thinking that as i did not used my card, i will not get any statement. After return to my hometown i came to know that my credit card statment is showing as 3000+ is due.

I have raised this concern many times to customercare, rm, thru mail etc. I did not get proper response regarding this. Because i already have paid including late fee and my card is not active, how come everymonth my bill is generating and getting outstanding. Still my credit card statment is keep generating and shwoing as 5000+.

Two days back i came to know via credit card department that oct4th my late fee 700 got generated and that one was not paid. That 700 late fee was not showed during my online payment.

Really i was not aware this. Now i am keep getting call from branch managers and saying that if i didnt pay my outsanding, in future, i cannot get loan and etc etc...

As i am valid customer, i need proper justification on this. Please arrange for inquiry and stop generating my statement until i get clarification.