[Resolved]  HDFC Bank — credit card / harassment by call center

Address:New Delhi, Delhi, 110065
Website:www.hdfcbank.com/personal/products/cards/credit_cards

I have been constantly getting calls by a collection agent of yours for a credit card i have been using for years. Extremely rude and abusive, i have told him clearly its a holiday today and to call me tomorrow, however, he calls persistently and talks with a demeanor, i believe not fitting your company.

He says his name is tarun, the nos im getting the calls from are:
[protected]
[protected]
66710505
48175700
66710404
71263630
66710606
33685830
And many more
Late payment or not, this is not the way your organization can allow employees to talk to customers
I would appreciate a prompt reply, and what action has been taken against the said employee. If i do not get a satisfactory answer shortly, i would take legal recourse via police and customer courts available to me

Ishaan gupta
[protected]
Was this information helpful?
No (0)
Yes (0)
Nov 26, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have reviewed your queries expressed and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32724
    Pending
    0
    Resolved
    18403
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information