HDFC Bank — Credit card outstanding amount

Address:

Mumbai City, Maharashtra

I have been calling HDFC customer care for my CC outstanding amount. which they refuse to tell me because on the identity confirmation questions they ask on the call, I could not remember by billing address "pin number" even when I am giving all other details they ask for. This is the first time on such a ridiculous thing customer care has refused to give outstanding amount details. Also, I do not even get hard copies of my bill so I cannot refer to it for pin code. It is extremely ridiculous that the mindless agents consider "not presenting pin code" a security hazard because seriously, how hard is it for someone else if illegally trying to get my outstanding amount details from customer care to find area pin code on google when the person has my billing address and all other details! This is highly inconvenient for customers; CC agents making a fuss on area pin code when all the important details presented are correct and that too to just know my outstanding amount!!