[Resolved]  HDFC Bank — credit card payment dispute

Address:

560042

On 27th june i did an online transaction of rs 6929.23 on WWW.MYNTRA.com, then i cancelled the order and requested a refund on the same day. So myntra did the refund process and on 4th june i get rs 1999.60 of rs 6929.23 remaining is rs 4929.63.

So i called myntra customer care and they gave me the reference no of the refund transaction of rs 4929.63 (Please find below attached email for your reference), but hdfc bank customer saying they didn't get the refund amount of rs 4929.63. But hdfc customer service officer (Farheen shazia) reply me that they have liased with the concerned department and would like to clarify that the transaction towards the loan number 28727580 has been calculated post deducting the refund amount of rs.4929.00. The refund amount has already got adjusted to the loan amount and a emi schedule has got generated.

*but the transaction is cancalled on same day 27th june 2017 and the total transaction amount is 6929.23 but i received only 1999.23 back in my credit card. Could you please clarify on the balance amount of 4929/-. These incidents are happening even after me cancelling the emi option the same day when i did the transaction.

Infact, i have faced a similar issue way back in july, 2016 when i purchased my apple macbook and i had a tough time with hdfc bank in getting the details and had been to dispute redressal cell too. Again i am facing similar issue.

Could you please respond on priority and close on the issue asap. Else, i will have to look for another customer friendly bank where i can expect a better service.

Look forward to hear from you. You can reach me out on +91 [protected] for a quick and immediate resolution.