[Resolved]  HDFC Bank — credit card payment was unsuccessful but money deducted

Hi sir/madam,
My credit card transaction was unsuccessful but money deducted. And the deducted money not reverted yet. The transaction amount is rs. 52425.23.
The transaction was done at lufthansa airlines website - https://www.lufthansa.com/gc/en/flight-search. i talked with lufthansa airlines customer care and they said that the amount didn't reach to lufthansa and should get reverted within 4 hr.
Please do some needful to revert the money back.
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Feb 19, 2020
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2020
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

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I don't have any reference number to fill the form. So how can I proceed?.

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