[Resolved] HDFC Bank — credit card settlement

sanzex

from Gurgaon, Haryana

Address:

Noida, Uttar Pradesh, Gautam Buddh Nagar, Uttar Pradesh, 201305

Sir i have credit card in hdfc bank, last 3 months i don't have job right now, so that i have plan settlement my credit card, last 3months the hdfc peoples contact with, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount.

Card number
4353xxxxxxx3877
Mobile number 991xxx4600
Email id:- [protected]@gmail.com

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Jul 3, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 30, 2019

Updated by sanzex Dear sir,

I am writing with this regards to my credit card bill payment. My credit card number is xxxx-xxxx-xxxx-3877. I recently received a bill of amount rs.245000 /-.

This is to inform you that i cannot pay this amount as my family has fallen under hard time in recent months & i lost my job and not getting job for last 3 months we borrow money from friends and relatives for surviving, so i do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, i shall be clearing their dues within the next 10 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as i get the confirmation from your side.

Please know that i have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [protected]

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret to assist you further in the absence of the credit card details. We request you to share the following at [protected]@hdfcbank.com 1. Name as mentioned in the card account, 2. Contact number as updated in the card account 3. Registered e-mail address. 4. First and last four digits of your card number. We request you to contact our Debt Management officers at[protected] / 66668102 with regard to your credit card outstanding or for any further clarifications. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Jun 01, 2019

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 66668102 for further assistance in this regard.

-Nadia
HDFC Bank Customer Assistance