[Resolved] HDFC Bank — credit card settlement done but marked written off in cibil report

Himraj Khound

from Numaligarh, Assam

Address:

781313

Hi, i have entered into a settlement deal with hdfc bank to settle my outstanding credit card dues on 19/06/2018 and i had been assured that my cibil report will carry details of the payment and will be marked settled with zero balance. But that didn't happened even after going for the settlement and paying off the agreed amount by cash on 19/06/2018 my cibil report carries the payment details and is been marked as 'written off'. This is not done, when the arrangement is being made for a settlement how the bank take a u turn and mark the account as 'written off'. I am quite upset as i didn't expected such a reputed bank to go back on its commitment.

Sharing relevent details below...

Credit card no - [protected]

Settlement amount - rs.35000/-

Date of payment-19/06/2018

+2 photos

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Sep 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2018

HDFC Bank Customer Care's response Dear Customer,

With regard to your credit card, we request you to contact our Debt manager at Kolkata[protected]/40372303

Anay,
HDFC Bank Customer Assistance