[Resolved]  HDFC Bank — credit card transaction dispute

Hdfc is the worst credit card provider which can't revert a transaction which was not authorized by me. The customer care is crap and even after sending many mails with proof o[censored]nauthorized transactions reported by many user by this merchant, they are asking me to send a mail to the merchant who have charged the credit card to initiate the refund. The merchant company is not replying to any mails and hence i called and they agreed to refund the amount in 48 hours, but not yet refunded even after 1 week. I am using 4 other credit cards and only hdfc has this # attitude. Its not at all a customer friendly company and i have raised many complaints in the past also and they will resolve only after escalating and posting in public forums.