[Resolved] HDFC Bank — Credit cards service problem | |||||
As per telephony conversation with hdfc credit card customers care . According to him policy was registered and also inform to credit card department about this but as per telephony conversation with hdfc credit card department policy shown in reguler mode and payment not deduction on due date process. so Plz check and solve the quarry if policy is running or not if not running then close my credit card services. ... Was this information helpful? | |||||
Apr 4, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 03, 2017 HDFC Bank Customer Care's response Dear Customer, I request you to share the card details, staff details and registered account details [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better. -Bejoy HDFC Bank Customer Assistance | |||||
 2 Comments | |||||
Comments
I hold HDFC bank credit card No: [protected]. I am having issues with the bank for the last 2 months. In the month of Jan I dropped the due amount before due date. But got a call saying that the payment has not been received. They asked me to do net banking or deposit cash. Which I refused so they sent their agent and the cheque got though.
Again in the month of Feb I dropped a cheque before due date at HDFC, Broadway branch, Chennai. But they called me up saying that payment has not been received. (I am a card holder for over 10 years, If you go through the record you will never find a default). Was asked to do net transfer or deposit cash in bank. I refused. So they sent their agent. I issued a cheque on 20.02.17, against receipt no : [protected] for Rs 1100/- but again I got a call on 22.02.17. saying that the cheque has been returned by my bank due to some mismatch. When I asked for more info was told to clarify with my ban k or wait till i get my cheque by post with exact reason for return.
I clarified with my bank and they said they have not returned any cheque. o again the same story deposit by netbanking or cash, I refuse so they send the agent again on 22.02.17. . I issued a cheque on 20.02.17, against receipt no : [protected] for Rs 1100/- but again I got a call on 28.02.17. saying that the cheque has been returned by my bank due to some mismatch. When I asked for more info was told to clarify with my ban k or wait till i get my cheque by post with exact reason for return.
They said that 28th was the last day for accepting cheques. Hence asked me to pay a minimum due of Rs 400/- in cash at the bank. So on 28.02.17. I paid cash of Rs 400/- at HDFC Broadway, Chennai.
My question is I was told that both the cheques were returned by the bank due to mismatch. Which were supposed to be returned to me. How come the 2 mismatch cheques get passed on 01.03.17 and the other one on 03.03.17. My bank confirms that it has not returned any of my cheques for any reasons.
Hoping for a explanation from your side.
Thank you.
Sadiq Bhaimia
Again in the month of Feb I dropped a cheque before due date at HDFC, Broadway branch, Chennai. But they called me up saying that payment has not been received. (I am a card holder for over 10 years, If you go through the record you will never find a default). Was asked to do net transfer or deposit cash in bank. I refused. So they sent their agent. I issued a cheque on 20.02.17, against receipt no : [protected] for Rs 1100/- but again I got a call on 22.02.17. saying that the cheque has been returned by my bank due to some mismatch. When I asked for more info was told to clarify with my ban k or wait till i get my cheque by post with exact reason for return.
I clarified with my bank and they said they have not returned any cheque. o again the same story deposit by netbanking or cash, I refuse so they send the agent again on 22.02.17. . I issued a cheque on 20.02.17, against receipt no : [protected] for Rs 1100/- but again I got a call on 28.02.17. saying that the cheque has been returned by my bank due to some mismatch. When I asked for more info was told to clarify with my ban k or wait till i get my cheque by post with exact reason for return.
They said that 28th was the last day for accepting cheques. Hence asked me to pay a minimum due of Rs 400/- in cash at the bank. So on 28.02.17. I paid cash of Rs 400/- at HDFC Broadway, Chennai.
My question is I was told that both the cheques were returned by the bank due to mismatch. Which were supposed to be returned to me. How come the 2 mismatch cheques get passed on 01.03.17 and the other one on 03.03.17. My bank confirms that it has not returned any of my cheques for any reasons.
Hoping for a explanation from your side.
Thank you.
Sadiq Bhaimia
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
32724
Pending
0
Resolved
18404
View all 32724 HDFC Bank reviews & complaints
+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all HDFC Bank contact information
transaction date[protected] transaction settlement on[protected] amount rs 1000/-merchant name -paytm noida india authaorisation code 022284