[Resolved] HDFC Bank — customer details update

sandeepan.goswami

from Delhi, Delhi

Address:

560025

This complaint dates back to almost 45 days which HDFC have failed to resolve till date. Firstly my HDFC credit card 4854XXXXXXXX5365 was tried to be hacked and so got hot-listed in the back-end. So I was to be issued WITH a new credit card for which I agreed but my contact details were to be updated. Hence, I filled the online application and sent it to HDFC cards division in Chennai. As the address update took more than 15days I enquired and I get a response that my application has not been received. Then to this I sent the Indian post waybill number to prove that the concerned documents have been delivered. Then after seven days HDFC e-mails' me and states that I did not sign the address proof documents, for which I requested to send a snapshot to prove their claim as I remember to sign it for sure. In the latest development, I have received an e-mail on 29th June 2017 (e-mail reference [protected]) that my signature is a mismatch. From the above it is very clear that HDFC's effort to resolve such a trivial issue is null and they are just putting forth one excuse after another. Also, HDFC should call me on my mobile number while they can very well call me and disturb me with telemarketing offers. Is this your customer service program.
Regards,
Sandeepan Goswami

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Aug 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

HDFC Bank Customer Care's response Dear Customer,

we confirm that, we had already responded to your e-mail dated July 14, 2017 on July 17 2017, 07:36 PM. We regret to note the same missed your attention. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected]

Bejoy
HDFC Bank Customer Assistance

Jul 18, 2017

Updated by sandeepan.goswami The issue stated above stands resolved by hdfc. However, in future hdfc is requested to provide more attention to customer queries to avoid embarrassments.