[Resolved]  HDFC Bank — customer service

Address:

Mumbai City, Maharashtra, 400093

I had visited hdfc shere-e-punjab branch (Andheri east) on 30th oct, 2018 to open a ppf account. I completed the all the formalities and filled up the form. The bank employee told me that, i will receive my passbook within 15 days. A month later, i visited branch twice they said they are working into it and it seems there is some system issue and they will give me a call... I have not received any call from the bank till date. They have lost my document hence my request was not processed. I have bar code number pf[protected] which was mentioned on the receipt which was given to me after filling the form. I am not interested in opening ppf account with this bank, i have already opened this with other bank but i need all my documents back which i submitted to the bank. This is a kind of service bank provides to their preferred customer. I had asked the email address of branch head from phone banking customer care executive but they said they can't provide this information.