[Resolved] HDFC Bank — deactivation of one assist mfee | |||||
I received statement from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 16/12/17. Without my permission. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they are not cancelling the servicing. Please deactivate and refund my money asap. Date of incident : 16/12/2017 Hdfc credit card no. Xx2160 Account no: [protected] Phone:[[protected]] Was this information helpful? | |||||
Jan 19, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 19, 2017 HDFC Bank Customer Care's response Dear Customer, We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in -Manoj HDFC Bank Customer Assistance | |||||
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you.
As per your request, plan has been cancelled vide Service Request number 2677096 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.
Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].
Regards,
Brijesh
Team OneAssist.