[Resolved] HDFC Bank — Debit card cloning withdrawal

Divya.garg2311

from Bengaluru, Karnataka

Address:	560037
Website:	HDFC

I had filed a complaint with hdfc bank [mumc[protected] ] 10 days back regarding my
I'm in bangalore and my debit card is with me.
And in delhi 4 atm transactions have been made from my debit card.
I don't trust hdfc security anymore. I'm really heart broken that i have lost 36k.. I can't bear this much loss. And i am going through all this coz of your pathetic security services.
I would like to inform you that in my bank details you can see that today i have made a pos transaction in bangalore at tallado salon. Around the same time 4 transactions from my account from delhi..

I also want to know that hdfc bank asked me to file an fir before they can act on my complaint. But as i am in bangalore, i tried filing fir in bangalore but police did not agree to file it here as the crime happened in delhi. Luckily my parents are in delhi and we wre able to file fir over there.
I want to know if the crime had happened in some other state where i cant go, hdfc would not act on my case as fir will not be there. Should i close my account with hdfc?

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

Divya.garg2311

from Bengaluru, Karnataka

Its been 10 days. HDFC has not acted upon it. I submitted my documents to marathalli branch in Bangalore which had customer dispute form and the FIR copy. I had also sent all the proofs to complaint i raised with HDFC over the emails. WHen i get calls for the verification over my case, they dont have the FIR copy. When i get another call for verfification they dont have my dispute form, when I had submitted it one week back in an hdfc firm.. This is the level of inconsistency in the services of hdfc bank.
Really Pissed.

HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand that you have also raised your concerns at Phone banking vide Reference Number MUMC[protected] and you will receive a response from them.
Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

-Natasha
HDFC Bank Customer Assistance