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HDFC Bank — debit card deactivated without prior information

My HDFC card got deactivated without information, saying new upgraded card will be provided, last arnd 2 weeks bank didn't send card to proper address - Heights of irresponsibility . I contact customer care and confirm my residence address and they confirmed card will be send to my residence address . but after 10 days i didnt receive my card and also sent to branch office .received a text message saying that go and collect it from branch

Complaint Status

[Mar 22, 2018] HDFC Bank customer support has been notified about the posted complaint.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013