HDFC Bank — debit card emi cancellation

Address:

Banjara hills road no 10, Hyderabad, Andhra Pradesh, 500034

I bought a mobile phone on www.amazon.in on 8th Oct 2019. The product cost was 11935.85. I choosed hdfc debit card emi for paying. Unluckily the product returned to the seller. As the product returned to the seller Amazon initiated a refund on 10th Oct 2019.
Till now I did not get the refund and debit card emi is also active as refund is not credited.

Regarding this, I have contacted bank customer care as well as I sent mail to [protected]@hdfcbank.com . From both side I did not get my correct solution. I contacted so many times but I did not get solution and emi is still active. My installment was deducted on 5th Nov. Please take a needful step regarding this.

I have attached the email communication between bank and me as well as amazon and me.

Reference no of refund is[protected] .

Amazon Order id is[protected] .