[Resolved] HDFC Bank — Did not receive my cashback of rs 2000 for a purchase from amazon

rajesh1guna

from Bengaluru, Karnataka

Address:	560033
Website:	netbanking.hdfcbank.com

I had ordered a laptop a laptop from amazon on 4th april 2016 using hdfc debit card and i am eligible for a cashback of 2000 rs. Amazon sent a mail on july 31st telliing the cashback has been issued. But hdfc customer care personnel told that they have added 2000 cashback points manually to my debit card account and i need to redeem it.
But neither the points have been added nor the cashback is provided. It has been more than a month.
Very bad customer service from hdfc and no solution till now.

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Oct 11, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

HDFC Bank Customer Care's response Dear Customer,

You can write to us at [protected]@hdfcbank.com along with account/card details, transaction details, contact details and above mentioned concerns. Kindly mention Ref ID-TTU[protected] in the subject line. We will check and revert.

-Anay
HDFC Bank Customer Assistance