HDFC Bank — Did not refund the money which got deducted for an unsuccessful transaction

Address:

Kolkata, West Bengal

Rs. 147 was deducted from my account while recharging through PayTM. But the transaction failed and the money was not reversed to my account. Below goes the details. Account Number: **********7079 Customer ID : 48154281 Reference Number:[protected] Narration: [protected]-PaytmMobileSolutionP For this I have called a couple of times HDFC customer care, but all the calls got disconnected midway. I have also written multiple times using the "Contact us" option and "Mail"(Reference no of the communication: [protected]) in NetBanking. But I haven't received any reply from HDFC. That's why today I am resorting to this platform. Please resolve it and refund my money.