[Resolved]  HDFC Bank — Difficulty in opening a salary account

Address:

Jaipur, Rajasthan, 302012

When I went to open a salary account at the HDFC bank in khatipura branch jaipur they asked for my original pan card and original adhar card. For security reasons we don't keep any original documents with us as we keep shifting our residence as my husband gets posted to various places. I had attested copies of all the documents and a letter from my current employer stating that I am working at their college. Initially one representative said everything was okay and I can open an account. Then this other guy says no without original documents we cannot open an account. I requested him and stated that for security reasons we don't keep any originals but I have attested documents of the same. But he didn't budge and then started becoming rude. We have opened an account in SBI with the same documentation and attested copies of the adhar and pan cards and had no problems with SBI. HDFC should work on their customer service. If you keep being rigid you will lose a lot of customers. There are ways and means to check through pan card number whether we are genuine or not. Worst experience of my life in this bank.