HDFC Bank Ergo General Insurance — Health insurance policy not issued

Address:	Mumbai City, Maharashtra, 400092
Website:	www.hdfcergo.com

I had applied for HDFC Ergo health insurance family floater policy on 10th February for my parents. Despite repeated followups over the call as well as the mail, I am still getting the same reply that my policy is still under process and I will receive call for further process in next 24 hours. Everytime i get a deadline of 24 hours but nothing happens. This time I got a reply that it is pending with underwriting team as there is a pre-existing disease. This is gross negligence and waste of time. Without medical test how can you take underwritng decusion. I had experience with other health insurers such as Royal Sundaram and Cigna TTK and i must say that their service were very quick. I request HDFCErgo to either process my application immediately or refund my money as this is causing mental stress and agony. I have never seen such pathetic service. I regret applying to HDFC Ergo. My transaction id is HI[protected]. Please look into this