HDFC Bank Ergo General Insurance — two wheeler insurance

Address:

New Delhi, Delhi, 110029

Hello Sir/Mam
I have purchased an insurance policy for my TVS Scooty Pep+ 2012. And on 5th nov i have applied for the change of name of policy holder; as the Scooty was sold to me from Seema Yadav. My complaint regarding that is I didn't got any soft copy on my mail even after 3 days. Policy no. And details are given below:
"Your request has been registered successfully for transfer of Policy No [protected] and same will be processed within 3 working days Please make a note of your request id 26248003. Updated Policy copy will be sent on your registered email id". This was the SMs I got on my registered mobile no. [protected] after applying for transfer of policy.