[Resolved] HDFC Bank — excess emi deducted from account | |||
Dear Team, I have taken Bike Loan and EMI was supposed to be start deduct from 10th Feb 2018. My 1st cheque was bounced on 10 Feb By any reason. I visited HDFC Bank on 15th To know that why this happened. They told me that There is Sign mismatch, You must have to fill ECS Form again with Proper sign and also pay 1st EMI with fine of 590/- and told me that next minth also you have to pay manually beacause this process will take one month. (A total of 4165/-.) I paid the EMI amount and also filled the new ECS Form. On next month that means on 10th March, The money again not deducted from my account automatically. I waited for 2 days, as i thought that it might be due any banking delay. But on 12th march also it didn't deducted, So again i visited HDFC Bank and asked about it, So they again told me that it will be deducted next month automatically or there may be sign issue. And they told me to pay actual EMI amount of 3575/- by cash. So i paid them by Cash. But after 2 hours i checked My bank balance, i saw that an amount of 3575/- also deducted from my Bank too, named as"HDFC Bank ASC Amount".Again I went to bank to ask why this happend when you told me that there is problem in your sign and You have to pay manually this time too, then why just few hours ago money is deducted from my bank. he told that it might be due to Slow updatation of their system. But from now Money will be deducted from your bank automatically every month. I said OK.but what about the Amount which i have paid today, Kindly refund My Money .Then he told that he cant refund, It will be transfered to your bank automatically. But till Now no amount is returned back in my ICICI account. I need my money back. HDFC Bank, They give you loan happily, BUt during EMI Replayment, it will cost you so big and trouble also. I need my Money back of 2nd Installment, Because already it has been deducted from my bank account. Loan no is 53807782 I am attaching screenshot of Account statement and Manual Payment slip of this month. Was this information helpful? | |||
Mar 21, 2018 Complaint marked as Resolved Support person from Bank called me and asked the problem.
I told the whole issue, and after 2 days money refunded.
Good support from the Bank member.
But it is disappointing that, When i assked same thing to bank person personally, He didnt did anything.
But anyway, Thank you Team HDFC. HDFC Bank customer support has been notified about the posted complaint. Verified Support Mar 20, 2018 HDFC Bank Customer Care's response Dear Customer, We understand our bank official Mr. Abhishek Sinha has contacted you and addressed your issues relating to refund of Excess Equated Monthly Installment (EMI) refund. Please also note that the said reversal will account will be done in four working days. Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you. -Manoj HDFC Bank Customer Assistance | |||
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