[Resolved] HDFC Bank — executive's rude behaviour

Nibedita Sharma

from Silchar, Assam

Address:

783384

Sir,
I am a savings account holder in hdfc bank and i have a loan in hdfc bank (Hdfc bank used car refinance loan 5569366) for which i was unable to pay the instalment for january/2019 due to my mother in law's illness.
But ur executive called me and talked to me in a very rough manner inspite of my promise of paying on 2nd feb/2019.
I can provide you the recording of telephonic conversation with him if you want.
I request you to kindly consider the matter and take some proper action for this and thus oblige.
Executive contact no.[protected]

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Mar 20, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 30, 2019

Updated by Nibedita Sharma Sir, I have a loan in HDFC bank (HDFC Bank USED CAR REFINANCE LOAN 5569366 ) for which I was unable to pay the instalment for January/2019 due to my mother in law's illness. But ur executive called me and talked to me in a very rough manner inspite of my promise of paying on 2nd Feb/2019.
I can provide you the recording of telephonic conversation with him if you want.
I request you to kindly consider the matter and take some proper action for this and thus oblige.
Executive Contact No.[protected]

Jan 30, 2019

Updated by Nibedita Sharma Sir,
I am a savings account holder in HDFC Bank and I have a loan in HDFC bank (HDFC Bank USED CAR REFINANCE LOAN 5569366 ) for which I was unable to pay the instalment for January/2019 due to my mother in law's illness. But ur executive called me and talked to me in a very rough manner inspite of my promise of paying on 2nd Feb/2019.
I can provide you the recording of telephonic conversation with him if you want.
I request you to kindly consider the matter and take some proper action for this and thus oblige.
Executive Contact No.[protected]

Verified Support

Jan 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Our bank representatives had initiated payment follow-ups to remind you of the dues. However, the same was not meant to cause any sort of inconvenience to you. We confirm having made note of your concerns raised in this regard and shared feedback as appropriate. We request you to effect payment of the outstanding to avoid further reminders and adverse impact in CIBIL.

-Manoj
HDFC Bank Customer Assistance