[Resolved] HDFC Bank — Failed transaction amount not reversed /no refund done after complaining of 20 days | |||||
I have hdfc atm card, withdraw the amount of rs 4000 from icici bank somal wada, wardha road atm. Transaction on paper happened but did not get the money from atm. I approached to icici bank counter they told to register complain in hdfc bank. Then i registered the complain, my complain no. : 1121439. Following is the detail about the transaction: Date: 29th july 2016 time: 7:29 pm. Txn no.: 3917 Atm card no. : last 4 digits: 5204 Branch: hingana, nagpur. Was this information helpful? | |||||
Sep 21, 2016 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 21, 2016 HDFC Bank Customer Care's response Dear Customer, Basis you complaint we had logged a Chargeback Dispute with the acquiring bank vide Complaint ID: 1121439. Kindly note that the acquiring bank has represented the chargeback by providing an Atm transaction log on 06-Aug-16 vide ref no NFS676193 which shows that the cash withdrawal was successful and the requested amount was dispensed from the Atm. Representment received : means we have raised dispute with other bank and the acquirig Bank (ICICI Bank) has rejected the same providing proof of transaction stating that the cash has been dispensed to customer successfully. -Bejoy HDFC Bank Customer Assistance | |||||
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We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance
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ICICI Bank Customer Service Team