[Resolved] HDFC Bank — failed transaction

Lnp0007

from Murwara, Madhya Pradesh

Address:

Korba, Chhattisgarh, 495677

I am using hdfc payzapp app to add balance of rs10000/- on 11/oct/2017 in my payzapp wallet by using sbi credit card. The transaction was failed but the amount of rs1000/- are deducted from my sbi card. How i can get my amount back, when i call the help line number of payzaap app which is mentioned in the app they couldn't respond the line is always say busy.

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Nov 18, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 12, 2017

Updated by Lnp0007 I Am Using HDFC PayZapp app to add balance of rs10000/- on 11/Oct/2017 in my payzapp wallet by using SBI credit card. The transaction was failed but the amount of rs10000/- are deducted from my sbi card . How i can get my amount back, when i call the help line number of payzaap app which is mentioned in the app they couldn't respond the line is always say busy.

Verified Support

Oct 13, 2017

HDFC Bank Customer Care's response "Dear Customer,

That sounds concerning. For us to look into this matter, request you to please share your registered contact details & transaction details on the below link:http://bit.ly/2aJ9wGW & with the ref ID PZ[protected] in the comment box for us to track it.

Bejoy
HDFC Bank Customer Assistance
"