HDFC Bank — False statements on Loan and inability to return documents on time

Sonia_Aggarwal

Aug 16, 2021

Address:

HDFC ,MG road,Gurgaon

I was informed about sudden change in ROI on disbursement day.. Even I was not sent sanctioned letter about this change.HDFC loan team wasted half of our day because of their false statements and now when we are requesting our papers back then also it is same.
Why no one has informed us in advance that I am required in bank to collect papers? Will you tell us that after reaching there like you did on disbursement day that ROI is 7.1 and not 6.7 as we promised..My husband went today to bank after calling Mr. Shekar/Mr. Saurabh twice before coming.When you have verified our address why cant you send my papers there ? When someone could come to collect the papers from home then they can be delivered too right ?

I have all my poilicies, mutual funds, demat account, salaried account in HDFC. May be if one 15 yr account withdraws from HDFC it will not make a difference to you but it will do definitely to me.
In COVID era people are trying to do maximum things online but its so sick to know that you want us to travel to HDFC again.

I also mailed on 12th aug regarding cancellation but no revert.

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HDFC Bank customer support has been notified about the posted complaint.

Aug 16, 2021

Updated by Sonia_Aggarwal In short following are the issues
1. False statement from loan department(Mr. Arun Shekar/Mr. Saurabh Mukherjee).Commitment of loan on 6.7 and disbursement on 7.1.
2.Providing no information about cancellation process
3.misbehaviour or arguments on how our loan is processed by other bank
4.Asking for proofs of disbursement from other bank
5.Not correcting my wrong data in HDFC and putting same on CIBIL and then questioning me on my score.
However score was fine on experian.

Let me tell you that it is an old account..15 yr salaried account..If you can behave in this manner with such accounts then forget it..Its better that I will ask all my family members atleast to withdraw..I myself hold everything in HDFC even then you could not check my credibility.You increased ROI on disbursement day from 6.7 to 7.1 and once I told that my loan is processed in some other bank then you started saying that we are ready to give you at 6.7 now..How disgusting is this ? Moreover you are troubling us in giving our papers back.

Verified Support

Aug 17, 2021

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that, HDFC Bank Ltd. and HDFC Ltd. are two different entities. From the content of your e-mail, we understand that your query/ concerns pertain to a home loan applied/availed with HDFC Ltd. and not HDFC Bank Ltd.

You are requested to be in touch with HDFC Ltd. for the resolution of your query/complaint through (URL / Link - https://bit.ly/2W4DAUT.)

Thanking you in anticipation of your kind understanding and cooperation.

-Anay
HDFC Bank Customer Assistance.

Aug 24, 2021

Updated by Sonia_Aggarwal I dont know how different HDFC bank ltd and HDFC ltd is..As a customer I know that I applied loan from HDFC bank..

Aug 24, 2021

Updated by Sonia_Aggarwal Just have a look at options available and let me know which HDFC should I select

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Aug 17, 2021

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We have shared your comments with the concerned team and our bank official will get in touch with you at the earliest by August 24, 2021. We request your patience in the interim.

-Anay
HDFC Bank Customer Assistance