[Resolved] HDFC Bank — fast tag blacklist when rs 1077 is available in waller

[Resolved] HDFC Bank — fast tag blacklist when rs 1077 is available in waller

E Earl Jaspal from Mumbai, Maharashtra

I am using hdfc fastag. I have wallet balance of rs 1077 but on toll plaza it is showing blacklist. Regarding the same i had complained on toll free number[protected] on 30.11.19 and 2.12.2019. I was told that the tag will automatically become active within 48 to 72 hours. But today when i went to toll plaza tag is again showing black list and i has to do cash payment e ven when i have a balance of rs 1077. I am calling toll free number from a week but no one pick up the toll free number even after waiting for 5 minutes. I have tried calling at least 50 times during one week Even after 1 week there is no resolution to my complaint. I am having lot of mental trauma due to this. Very very poor response from hdfc people. I regret buying hdfc fastag. Dr earl Mob -[protected] Was this information helpful? No (0) Yes (0)
Jan 10, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 10, 2019 HDFC Bank Customer Care's response Dear Customer, Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance. -Anay HDFC Bank Customer Assistance
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