[Resolved] HDFC Bank — fastag tag not received

Vivek Punyamurthy

from Yellapur, Karnataka

Address:

Chikkamagaluru, Karnataka, 577132

I have received my walled id but not received the tag. Its been more than 20 days. The fast tag deadline is also approaching. I have attached my application details. My application no. Hfr373702
My wallet id [protected] and customer id[protected]

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Jan 13, 2020

Complaint marked as Resolved

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call customer care @[protected]

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process tag will get despatched within 15 days from date of Wallet ID creation The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Nadia
HDFC Bank Customer Assistance