[Resolved]  HDFC Bank — fastag application no. hfr272344

Address:641663

Have submitted my fastag application (Vide ref no. Hfr272344) on 11.10.2019 ; i have not received the fastag till date. It has been more than 7 working days;
I called the customer care today and they tell me that my kyc is incomplete - but why has this information not been passed on by the bank via mail/message to me at all. I have sent my documents for kyc on 25/10/2019 - but till today they have not dispatched the fastag.
I was in a similar situation in 2018 (Application no: hfr035179 on 23.02.2018), where no information was passed on to me.
I had really hoped your system would have improved in the past one year and come back to you'll this year. Sadly, i have been put in a very non-informative situation again.
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Dec 6, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2019
HDFC Bank Customer Care's response
Dear Customer,

We require KYC documents/Proof of Identity for further process. Kindly contact Fastag Helpline number at[protected] in case of any further assistance.

-Nadia
HDFC Bank Customer Assistance
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