HDFC Bank Bank Fastag — applied for fastag, 12 months back and still not issued.

Address:

Bellandur, 560035

I am so impressed with the hdfc fastag.
I would strongly recommend this unique customer experience from hdfc bank whoever is in search of getting a fasttag :)

I went through two iterations to get the fastag and and the outstanding service from hdfc bank goes as below.

Iteration-1
—
1. I applied online in 2018.
2. I got an application acknowledge email saying i will get the fast tag in two weeks.
3. Nothing happened, i called back on customer support (Many times).
4. I was asked to send email to a given email address with the application acknowledgement, that also done.
5. Many follow-up emails on above email was also done, but no response.
6. Nothing happened, i called back on customer support (Many times).
7. Later i was asked to put irs100/- to a hdfc bank account to re-issue the fastag and share the screen-shot of the transaction by email, that also done.
8. Nothing happened, i called back on customer support (Many times).
9. I was told, i need to send an email to cancel the application, submit a new online application and the reimbursement will be done for the payments i have made.
10. Nothing happened, i called back on customer support (Many times).
11. Still the story goes on. Neither i have received the fastag nor the reimbursement till date.

So many calls, so many emails, so much time and effort. Outstanding experience. I would strongly recommend this anyone is looking for a similar great customer experiences.

Iteration-2
—
1. As mentioned above, i send an email to cancel the first online application and then applied online for the new one.
2. I didn't receive any confirmation email of the second online application.
3. I called back on customer support (Many times).
4. Now i am in a unique and interesting situation that since my earlier application is not cancelled, the second application can't be processed.
5. I called back on customer support (Many times) and i was told i have to send an email to cancel my first application, get a confirmation and then the second application will be processed. Wait for few days.
6. Sent email. Nothing happened i called back on customer support (Many times).
7. I was told that now the second application has to be cancelled, send an email for that and the first one will be re-processed.
8. I sent an email just now and waiting for the next level of impeccable customer experience hdfc has to offer. :)
9. I will keep this thread updated with the next level of twist and turns of this unique customer experience.

If any one is interested in any of the evidences of above mentioned, i have it handy. I have lost time, effort and money. Planning to file a consumer court case and start the legal process.