[Resolved] HDFC Bank — fastag, apply hdfc fastag, but no confirmation

megga

from Delhi, Delhi

Address:

Bulandshahr, Uttar Pradesh, 203131

I have tried to apply a fast tag (Hdfc) through on line in 29 nov 2019. After completion of all the steps payment of rs. 500/- is also made by me through hdfc debit card. The amount has been also debited but no confirmation made on purchase of fast tag till now. After the payment a message is displayed on the monitor that is "session timeout or error on the page. Please try again after sometime." i tried to contact customer care but the number remain always busy. Please issue the fast tag in favor of me or else the amount may be reimbursed.
My mob -[protected],

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Jan 2, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com along with the transaction details or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance