[Resolved]  HDFC Bank — fastag

Address:Bangalore, Karnataka
Website:fastag.hdfcbank.com

Hello,

1.)
More than a week back on 09-nov-17, i made a payment of rs. 600/- for 2 fastag's. The same evening, i received an sms stating a single fastag has been created with 400/- as balance and 200/- as deposit. This is not what i paid for, i paid for 2x fastag's for 2 different cars. I also uploaded the rc, aadhar and dl copies on your website during the online application and still only 1 fastag has been created?

2.)
After the above payment, i've not received even 1 email/sms regarding the status and i have absolutely no clue as to what is happening with my application. I've not received my fastag till now, what is happening with it, any update?

My application number is: hfr010444.

The tollfree number provided has never been answered till now in over a week, is it even functional?

Rgds,
Sm
Was this information helpful?
No (0)
Yes (0)
Dec 22, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

-Manoj
HDFC Bank Customer Assistance
Verified Support
Nov 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

Sanjayraj Rajput (sanjayraj.[protected]@netscribes.com)
We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days. -Anay

-Manoj
HDFC Bank Customer Assistance
Verified Support
Nov 21, 2017
HDFC Bank Customer Care's response
Dear Customer,

We request you to contact Mr. Sanjay - [protected] or Mr Ankur - [protected] for further status of your application

-Manoj
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32728
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information