HDFC Bank — fastag

JaideepTilak

from Nashik, Maharashtra

Address:

Nashik, Maharashtra, 422013

I have made an application online for fastag on 24/nov/19, ref: hfr502372, but no further information from them so far, also their fastag customer service number [protected] is always busy. I was hoping for a quick reponse from them as the email said that their customer service representative will get in touch with me over the telephone in the next seven working days, but nothing has happened so far, also there is no email id for fastag application where i can send an email as the above phone number is a dead end.

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HDFC Bank customer support has been notified about the posted complaint.

Dec 04, 2019

Updated by JaideepTilak but there has been no further communication from then, not a single call, or email or sms.
please do not mark the case as resolved as it is not. the problem still exists that i have not received the fastags

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag within 7-10 working days For any further assistance you may write to us at fastag.[protected]@insolutionsglobal.com or call on[protected] Note:- Dispatch details of the TAG will be shared with you through SMS.

-Nadia
HDFC Bank Customer Assistance

Dec 13, 2019

Updated by JaideepTilak I have so far received only one of the two fast tags that were purchased.
for mh15dc9579

kindly advise

Dec 13, 2019

Updated by JaideepTilak please note i have received the 2nd fast tag today.
we can close the issue now
thank you.

to be frank it took 20 days instead of 7-10 which is mentioned.

also your customer service number for fast tag never works

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Comments

Balwant Singh Hanjra

from Delhi, Delhi

I have applied for fastag online through HDFC Bank vide application number 467293 on ੨੨ November ੨੦੧੯ and paid ₹ ੫੦੦/-, 300/- credited in fastag but fastag not rec'd till date. Pl also tell me about balance 200/- .