[Resolved] HDFC Bank — fastag

abose123

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110044

After my previous complaint i received sms from HDFC post activation of my Fastag Account with balance of ₹300 and also that the fastag would be shipped to my address in 3 - 4 working days. I received this SMS on 28th November. It's been 4 working days already with no information about the shipment. Why is everything so delayed with HDFC Fastag. My FASTag Customer Id is[protected] and Wallet Id is [protected]. The number mentioned for service is never reachable. It always says the number is busy or the call never gets through. When will I get the Tag.

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Jan 12, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & processed from our end you will be receiving the Tag with is 7-10 working days The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected].

-Anay
HDFC Bank Customer Assistance