Hdfc Bank — fastag

 
1 Review
India
 Belan on Dec 6, 2019
We have applied for fastag ref hfr808151 dated 30th november, 2019. We are yet to receive any confirmation or communication from hdfc bank. Its really sad that such a big organisation just ignores customer and business. Please help us. Can we apply for a fastag from some other bank otherwise. We have tried calling on the helpline but the phone itself dosnt exist. None of the

Complaint Status


[Dec 06, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Dec 06, 2019
Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance
Updated by Belan, Dec 08, 2019
Post complaint I have received confirmation mail of the issue of fastag but nowhere is it written that it has been despatched to the address etc... its very unprofessional of a bank not to complete the task in one go. I can understand that they must be having huge work load but if they cannot manage they should not have got into this business knowing fully well that what sort of car population India has and what sort of business can be generated. but banks have only seen what revenue can be generated without putting the infrastructure into place. Such is India.
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    Customer satisfaction rating
    54%
    Complaints
    20206
    Pending
    2624
    Resolved
    10201
    phone
    +91 22 6160 6161
    +91 22 2498 8484
    location
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Hdfc Bank - fastag