[Resolved] HDFC Bank

[Resolved] HDFC Bank — fastag

S subz147 from Chennai, Tamil Nadu

I had applied for the fasttag through HDFC online by paying 500 rupees.Ref I'd HFR472610 on the penultimate week of November 2019. On 28 November 2019, I received a message indicating the dispatch and delivery within 3-4 working days. As of now December 12 2019 I have not received it and multiple calls to the call center remains unanswered.Mails to prescribed call center also bounces back. As I am associated with HDFc for more than 10 years I sought help from my relationship manager.He gave aome.evasive answers and didn't help.Upon escalation to his supervisor, he too sarcastically mentioned that he was also waiting for the same and that they process only 10 cards per day!!! If HDFC is unable to meet the volume requirements why are they sending a message indicating a 3 day delivery?haven't they had a working day until now?What is the use of having a relationship manager and escalation matrix when they are unable to solve the issues.Not to mention the call center. I am totally disappointed by being their customer. I request all the people to avoid HDFC fastag application. Was this information helpful? No (0) Yes (0)
Dec 13, 2019 Complaint marked as Resolved Not resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 12, 2019 HDFC Bank Customer Care's response Dear Customer, We regret the inconvenience caused. Your tag will be dispatched to your mailing address within 15 working days from the date of wallet creation. The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched. We request your patience in the interim. For any assistance, please contact the FasTag HelpDesk at[protected]. -Nadia HDFC Bank Customer Assistance Dec 13, 2019 Updated by subz147 Are you even reading what is written in the post? Nov 28 to Dec 12 is equal to 15 days! No I have not received within 15 days of dispatch!!! What is the fasttag Helpdesk protected from? Utter callousness. Waste of time and money and creation of headache by HDFC ISSUE CONTINUES TO BE UNRESOLVED.
Add a Comment	Share
Submit Close