[Resolved] HDFC Bank

[Resolved] HDFC Bank — fastag

K Krisraghavan from Bengaluru, Karnataka

I applied for a fastag from hdfc some time in july 2019. I got my fastag by mail within a couple of weeks after that. However, the mail did not contain any wallet id. I spoke to hdfc and they said i will receive an email from fastag with a welcome message and wallet id. Even after waiting for over 4 months, i am yet to receive any email with wallet id. I am therefore not able to recharge my fastag and hence not able to use it any more. I approached my relationship manager but i have received any reply. What is the point in having a fastag label if you cannot use it? Was this information helpful? No (0) Yes (0)
Jan 15, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 15, 2019 HDFC Bank Customer Care's response Dear Customer, Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance. -Anay HDFC Bank Customer Assistance
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