[Resolved] HDFC Bank — fastag

Madhusudhan Varadaraya Prabhu

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560064

Hi team
I have 3 main issues
Issue 1) i have been charged more for same day return journey. An extra amount of rs.45/- has been deducted from my fasttag account. Need your support to reverse back the amount.
Amount deducted by hdfc fast tag:- rs.190/-
Amount which was supposed to be deducted is rs.135/-
I have raise a service request for the same in the hdfc site sr[protected] but of no use
Details for the case
My wallet id:-[protected]
Customer id:[protected]
Vehicle number:- ka50-z8291
City :- bangalore
Toll plaza:- devanahalli (Airport blr)
Dispute date:- 24th nov 2019
Dispute time:- 8am to 11 am

Issue 2) the customer service representative speaks in hindi only, which is very difficult for people in south to understand, when asked for an english or other language representative the executive simply hung up

Issue 3) there is no escalation point which is very frustrating

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Jan 26, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 18, 2019

Updated by Madhusudhan Varadaraya Prabhu Thank you but pretty sure they will sleep on it

Verified Support

Dec 18, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Anay
HDFC Bank Customer Assistance

Verified Support

Dec 19, 2019

HDFC Bank Customer Care's response Dear Customer,

For assistance on dispute on transaction, you may write to us @ escalations.[protected]@1pay.in or call on[protected]

-Nadia
HDFC Bank Customer Assistance