[Resolved] HDFC Bank — fastag

Avadhut Bodas

from Pune, Maharashtra

Address:

Hingne Khurd Branch, Sinhagad Road, 411051

On 27th of 2019 i had applied online via hdfc bank fastag portal for the fastag. However due to the error in the online system 3 times payment of rs.500/- got debited from my saving account. Surprisingly against those 3 payment 2 application generated. I. E. Hfr646384 & hfr646210. Next day i had launched the complaint with all the necessary evidences through concern branch. Case number is 10805943. After 10 days i got the fastag against the application no. Hfr646384 as well as refund of rs. 500/-. But one more refund is still pending against the application no. Hfr646210 as it was generated because of online system error. After that again on 06th of dec. 2019 another complaint was launched through the concern person of the bank. Case no. Is 10879347. But till today i have not received any kind o[censored]pdate on this issue nor refund of rs. 500/-

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Feb 3, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue. Case is pending with Reference number for your query is Reference Number: 10879347.For any further assistance please feel free to email us at escalations.[protected]@1pay.in or call us at[protected]Toll Free)

-Zubin
HDFC Bank Customer Assistance