HDFC Bank — fastag

Address:

Geetashree, 60, Nehru Nagar, Khamla Road, Nagpur, Nagpur, Maharashtra, 440015

I bought a car (Wagon R Reg No MH31FE4776) in May 2019. Got an HDFC Bank Fastag along with it. No terms & Conditions were mentioned nor any communication was made from the bank. On 28th Jan when we went for a trip to MP & Gujarat the Fastag was not accepted on any toll plazas. It showed Blacklisted. It has a balance of Rs. 656. After several attempts to call the customer care number of HDFC bank, one executive told me that it has been blacklisted as it was not used for the last 3 months. On second call another executive told me since the balance had gone below Rs. 200 it was blacklisted. The request to activate it was made on 28th Jan 2020 and it was promised by the bank that the card will be activated within 3 days i.e. by 31st Jan 2020. But it was not activated till 2nd Feb 2020. As a result, we had to wait in long ques on all the toll plazas despite having and being paid for a fast tag.