HDFC Bank — Fastag

This is regarding Service Request No: SR[protected]

I have filed the service request on 24/11/2020. It has been more than 2 months and till date there has been no revert on the request.

There has been a double charge for my travel date 14/11/2020. The amount was deducted from my fastag amount and also had to pay cash as the reading showed insufficient balance. I had uploaded the proof of receipt along with the service request.

On checking with the telephone customer care on 8th Feb 2020 on the status of the service request, the service executive Ms. Sapna told that the service request has to be generated by calling and not online. I was further told that if I have generated a service request online I will not be getting a resolution and there will be no action or revert on the service request. There is no action on online service request. If this is the case why is the system created for online service request.

I need the refund in my account soonest.