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[Resolved]  HDFC Bank — fastag card still not received

I have applied for fastag on 29th nov. I got my customer i'd and wallet i'd by 6th dec via email. Still i have not received the tag. While booking it shows in 7 working days you will get pdf download and fastag kit. Still not received. It is highly impossible to reach customer care number. Nothing is there related to this faq. How to know the current status? When will i get the card?
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Dec 17, 2019
Complaint marked as Resolved 
resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2019
HDFC Bank Customer Care's response Dear Customer,

Please email us at fastag.[protected]@insolutionsglobal.com along with your mobile number, date of application, the application number and vehicle no. for further assistance.

-Anay
HDFC Bank Customer Assistance
Dec 16, 2019
Updated by Senthu007 Mr.Anay,

I can't able to send the email some errors so please find below
As adviced please find the asked details below.
Mobile number [protected]
Application date 29/11/19
Application No: HFR740252
vehile no: TN10X0300
Please update me the status of my fastag card.
Kindly reply as soon as possible.

Thanks & Regards
Senthilkumar.s

I have pasted the emails received from hdfc on Dec 6th
Email 1
Dear Customer,
Back FasTag has been issued successfully. Your Customer Id is[protected] and Wallet Id is [protected]. Please visithttps://fastag.hdfcbank.com/RetailRoadUserLogin/Index if you are retail user or https://fastag.hdfcbank.com/CorporateUserLogin/Index if you are corporate user
Warm regard
HDFC Bank

Email 2

Dear Customer,
Your FasTag has been Successfully Recharged for Rs. 300 on 12/5/2019 2:26:17 AM. Our reference Number for the transaction is[protected]. Balance amount in the Account is Rs. 300.00 - HDFC Bank Ltd.
Warm regards,
HDFC Bank
Dec 17, 2019
Updated by Senthu007 Fastag received through courier today. Please update the happenings to the customers. Really confused how and where to contact for update. Thanks for the support

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