[Resolved] HDFC Bank — fastag delivery - no information

Arnav Bhushan

from Hyderabad, Telangana

Address:

500089

I booked a fastag through hdfc netbanking (Hfr541881) on 25-nov-19 for my private 4 wheeler. I have no clue when it will be delivered and via which mode. Customer service doesn't work at all.
It would have been better if i could have taken it directly from the toll gate.
What is the use of paying for a fastag and still pay separately at the toll bridge for daily commute.

Please check and let me know when i would get it or cancel it and return my money.

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Jan 16, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

HDFC Bank Customer Care's response Dear Customer,

We like to confirm your application is received & is under process you will be receiving the Tag within 15 working days for wallet ID creation

The delay is due to an exceptional surge in applications received from customers. We are arranging for processing on priority and you will receive dispatch details via SMS once the tag is dispatched.

For any further assistance, you may write to us at fastag.[protected]@insolutionsglobal.com or call customer care at[protected]

-Anay
HDFC Bank Customer Assistance