[Resolved]  HDFC Bank — Fastag dispute

Amount was deducted from the fastag wallet as well as I was asked to pay cash. I called customer service number[protected] to resolve. They told me all the formalities and I did so on 9th November 2020. Post that till date whenever I called customer service they only reassure to escalate the issue but nothing is done. I asked them to connect me to senior authorities they kept saying that senior managers are busy and they will arrange for a call back. I have not received a call back nor have I received my refund. I have all the proofs to prove that I was wrongly charged and also proofs of contacting customer service HDFC fast tag.
Problem persists. Their staff has no clue . They just are trained to give reassurance to the customers. But queries and issues renain unresolved