HDFC Bank — fastag double debit on same date for different directions

Address:

Pune, Maharashtra, 411038

I was travelling from Karad to Pune on Dec 15th, 2019. At Taswade Toll Plaza my fastag has been debited two times for Rs 75 each transaction. I was not even in the lane traveling from Pune to Karad.

I did not get sms in time and hence realized later that i have been double charged.

I tried calling HDFC fastag customer care but the call never connects.

I tried raising dispute ticket but it doesnt create a dispute ticket just brings me back to first page of my login.

Not sure whether really HDFC cares for these things.