HDFC Bank Fastag — email request (for amendment in vehicle number) not fulfilled from past 45 days. customer id[protected]

patelrenish

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra, 400075

A email was send to hdfc fastag team (Fastag. [protected]@insolutionsglobal.com) on 15-nov-2019 for updation of vehicle number (Customer id[protected] with relevant documents.

Till date (27-dec-2019) vehicle number is not updated.

Had contacted customer care on 10-dec-2019 and 27-dec-2019 for followup on same. Customer care executive confirmed receipt of email and informed that changes would be implemented soon.

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2019

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, along with the registered Mobile Number & Email ID, and Vehicle Number for us to check and assist you further. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Dec 30, 2019

Updated by patelrenish Required information are provided on link shared (on 28-Dec-19).

Feb 05, 2020

Updated by patelrenish Dear HDF Team,
Kindly update status for same. Vehicle registration number is not yet updated (email send on 15-Nov-2019).

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Comments

patelrenish

from Bengaluru, Karnataka

Dear HDFC Team,
Please confirm status of this complaint.
As per customer profile (in web login) vehicle number is not yet changed.

A line in reply would be highly appreciated.